EP 78: Creating a Strong Cancellation Policy

 
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As a bodywork therapist, you know that dreaded feeling when your perfect work day gets turned around by a last-minute cancellation.

Cancellations can be so discouraging — somehow, we always feel like it’s our fault and we don’t want to face the painful process of dealing with them.

On today’s episode, I’ll share with you my own cancellation policy, and ways that you can set up your practice, so that cancellations are less painful for you and your business.

Remember, if you come from your heart, you can be both firm and kind with your policies and you can do it with intention.


“Being firm doesn’t mean being a jerk, and being kind doesn’t mean being a doormat. Being firm and being kind are not mutually exclusive.”


This week on the Do It With Intention Podcast:

  • The 2 parts to a great cancellation policy.

  • What to do when somebody cancels to keep the process as smooth and painless as possible for both you and the client.

  • My standard email I send clients after a cancellation to collect payment.

  • How writing a clear, concise, cancellation policy that you consistently enforce will result in fewer cancellations.

Resources from this episode:

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Now it’s time to get out there, build your business, and DO IT WITH INTENTION.

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Mindy Totten